Question 1

What are the order delivery times?

Accepted Answer

We know you're eager to discover your new home, which is why our teams do their utmost to deliver quality work as quickly as possible. Turnaround times are generally one week for small projects, but can be extended depending on the size of your project.
We also offer an option to receive your project within 4 working days!

Question 2

Is payment secure?

Accepted Answer

Yes, all your payments are 100% secure. We use Stripe and PayPal payment platforms, recognized worldwide for their reliability and data protection. Your banking information is fully encrypted and is never shared with third parties or stored on our site.

Question 3

How can I submit my specifications, including my desires, photos and inspirations?

Accepted Answer

It's very simple, once the order has been placed and the payment validated by our platform, you will receive by email, at the address indicated, a link allowing you to access the specifications.
You can include all the documents necessary for the project, namely plans, sketches or photos of the existing space, your inspirations, ideas and desires so that our team can best meet your expectations.

Question 4

What should I do if I don't like my project?

Accepted Answer

We offer a free revision service to help your project better meet your expectations. However, it's important to note that these changes shouldn't be significant and should be consistent with the initial project brief. In this case, we offer a paid service, allowing you to receive a second proposal at a lower cost.
If you have any questions or concerns regarding your project, please do not hesitate to contact our team who will be there to help you find solutions that meet your needs.

Question 5

How do I contact the architect in charge of my project?

Accepted Answer

Contacting us is simple, just send an email to contact@kdesign3d.com (contact@kdesign3d.com)or through the website's contact form. If you have an order in progress, don't forget to include your order number in the subject line . We are happy to answer any questions you may have throughout the project phase.

Question 6

Can I have plans to accompany the 3D renderings?

Accepted Answer

Project plans are a paid option but are still available to you.
They can be simple space plans with dimensions and different spaces, or they can be more technical plans such as before/after execution plans as well as electrical plans.

Question 7

What is the furniture list option for?

Accepted Answer

By choosing this option, you will have a detailed list of the furniture used in the modeling, including furniture elements as well as large decorations for the project such as special lighting fixtures. Please note that small decorations, building materials, as well as bathroom furniture and sanitary facilities are not included in this service.

Question 8

Can I include existing furniture that I already own in the project?

Accepted Answer

Yes! You can include furniture you already own, limited to two items per design; simply indicate this when filling out the specifications. For more than two items, a surcharge may apply.